Terms of Sale

OTOKI Mall New Zealand sells Food products (the “Products”) to customers who purchase a Food product. OTOKI Mall New Zealand is designed for personal, small-quantity purchases only. We do not accommodate large or bulk orders through OTOKI Mall New Zealand . You may not purchase Products for further distribution or resale or for any other commercial or business purpose.

The Membership and all rights and privileges conferred are personal and non-transferable. All words referred to as ‘contract’ below refer to the OTOKI Mall New Zealand and your transaction details.

If any problems arise with your order, or with the shipping address or Payment Method (as defined below) associated with your Membership, and OTOKI Mall New Zealand is unable to resolve the problem, we may notify you via email using the email address associated with your Membership. If problems arise with your order that we cannot resolve, your order may be cancelled and we may not be able to deliver future Products until the problem has been resolved. It is important that you keep your information current with an accurate email address that you regularly check.

we do not accept orders from addresses outside the New Zealand.

Our product

Products may vary slightly from their pictures. The images of the products on OTOKI Mall New Zealand website are for iProducts may vary slightly from their pictures. The images of the products on OTOKI Mall New Zealand website are for illustrative purposes only. Although OTOKI Mall New Zealand have made every effort to display the colours accurately, OTOKI Mall New Zealand cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

Providing the products

OTOKI Mall New Zealand is not responsible for delays outside our control. If OTOKI Mall New Zealand supply of the products is delayed by an OTOKI Mall New Zealand is not responsible for delays outside our control. If OTOKI Mall New Zealand supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and OTOKI Mall New Zealand will take steps to minimise the effect of the delay. When you become responsible for the goods. The product will be your responsibility from the time OTOKI Mall New Zealand deliver the product to the address you gave OTOKI Mall New Zealand or you collect it from OTOKI Mall New Zealand . If OTOKI Mall New Zealand suspend the supply of products. OTOKI Mall New Zealand will contact you in advance to tell you OTOKI Mall New Zealand will be suspending supply of the product, unless the problem is urgent or an emergency.

Your rights to end the contract

1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract.
2. If you have just changed your mind about the product, you will have to pay the costs of return of any goods.
3. you have a legal right to end the contract because of something OTOKI Mall New Zealand have done wrong.

Refund

Tell us you want to end the contract. To end the contract with OTOKI Mall New Zealand , please let us know by doing one of the following: Email us at info@otokimall.co.nz. Please provide your name, home address, details of the order and, where available, your phone number and email address.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to OTOKI Mall New Zealand . You must post them to OTOKI Mall New Zealand at Gate 1, 76 Rangi road, Auckland 2105 or (if they are not suitable for posting) allow us to collect them from you. Please email OTOKI Mall New Zealand at info@otokimall.co.nz for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling OTOKI Mall New Zealand you wish to end the contract. When we will pay the costs of return. We will pay the costs of return: if the products are faulty or misdescribed;

if you are ending the contract because OTOKI Mall New Zealand have told you of an upcoming change to the product or these terms, an error in pricing or description or because you have a legal right to do so as a result of something OTOKI Mall New Zealand have done wrong; or In all other circumstances you must pay the costs of return.

We will not provide a refund for a request that is received by OTOKI Mall New Zealand more than 14 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. Finally, we do not provide a refund for returned Product requests that are abusive or unfairly taking advantage of our policy, including but not limited to, repeat refund requests on the same Product or repeat refund requests without return of the applicable Product. OTOKI Mall New Zealand will refund you the price you paid for the products including delivery costs, by the method you used for payment. If the entire refund or cancellation are processed due to the customer’s simple change of mind, the transaction fee of 15% will be excluded from the refund amount. Additionally, orders that violate our website policies may be cancelled after email notification, and refunds for such orders will also have the transaction fee of 15% deducted.

In addition, for refunds of orders that have already been delivered to customers, the customer must pay both shipping fee (delivery fee, return fee).

Membership Cancellation or Modifications

*Cancellation by Us

We may cancel your Membership at any time if you do not make any payment to us when it is due and you still do not make payment within sixty (60) days of us reminding you that payment is due. We reserve the right to not ship any Products or Box to you unless your payment for those Products, or that Box, has cleared.

We may also cancel your Membership at any time if any of the following conditions are met: (a) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s), for example, your shipping address; (b) if you do not, within a reasonable time, allow us to deliver the Product(s) to you; or (c) if we suspect that a purchase was fraudulently made or an account was fraudulently set up.

*Cancellation or Modification by You

You may cancel your Membership at any time by logging into your ‘Account’ on the OTOKI Mall New Zealand website. If you have any questions or issues, please email us at info@otokimall.co.nz

Shipping

[Shipping Notice] During the holiday season, delivery services experience higher demand, which may result in delays. Please allow a few extra business days for your delivery to arrive compared to the usual timeframe.

Shipping address: Your shipping address must be complete and accurate. Indicating whether your address is located in the North Island or South Island and specifying if it is “Rural” is required.

Courier delivery option: Packages are dispatched with “Signature required”. If you prefer the package to be left at your address when no one is home, please leave a delivery note that you allow to leave the package if nobody at home. We will send it with “Photo required” instead of “Signature required”. Please note that we do not take responsibility for lost or stolen packages in this case.

If a delivery with “Signature required” fails, the package will be taken to the courier’s depot, and a card will be left with details of the depot holding your package. To collect it, bring the card and your photo ID which may be required, and visit the depot. Learn more details about it, visit here: NZ Post [We have a Parcel for You] Card

Shipping timeframe: Packages are typically dispatched within 2–3 business days after payment is received and funds are cleared. Orders are shipped via NZ Post (or occasionally via PBT, depending on circumstances) and are subject to product availability.

NZ Post system will send you a tracking link so you can monitor your package’s progress online. Delivery is generally expected within 2–5 business days, though this timeframe may vary slightly due to courier circumstances.

Shipping fees: Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched and delivered with special care.

Stock shortage: The OTOKI Mall New Zealand is not responsible for the in-stock of the products displayed on the OTOKI Mall New Zealand website. If you have successfully completed your order but the OTOKI Mall New Zealand contacts you that it is out of stock, OTOKI Mall New Zealand can only process it as a partial refund or full refund from your entire order. You must accept refund and you are not eligible to wait for a specific item to be restocked. It is impossible for you to receive delivery after waiting for a specific item to be restocked. If there is no stock of the product, the difference in exchange for other items will be accumulated as points.

Tracking: You will receive an email with a tracking number once your order is ready to be dispatched. You can also track your order using your order number and your email address on our Order Tracking Page: https://otokimall.co.nz/order-tracking/

Promotion

This part can be updated at all times depending on the promotion period and type. We reserve the right to amend these terms and conditions at any time without prior notice.

1. Free shipping for purchases over $150.

1. Promotion period: The promotion starts from 08 May 2025 to until further notice. Please note that he promotion may end without further notice.
2. At the end of the promotion, shipping charges will be charged for each region.
3. Your order of $150 or more has been successfully processed, but if you receive a partial refund due to incorrect inventory of products held by the OTOKI Mall New Zealand , you will be eligible for free shipping.
4. Changes and Amendments: We reserve the right to amend these terms and conditions at any time without prior notice.

2. [Monthly Deals] Promotion

• Selected products listed on the following page up to 50% off: [Monthly Deals] Promotion item list

1. Promotion period: Until stocks last or approaching the best before date. Please note that the promotion may end earlier without prior notice.
2. Stock Availability: The promotion is subject to product availability. Once stock is depleted, the promotion will be terminated without further notice.
3. Best Before Dates: Some products included in this promotion may have a short shelf life. Please check the Best Before date provided on the product’s detailed page, as it may vary by product. Refunds will not be issued for products purchased without checking this information.
4. Non-Refundable: Products purchased during the promotion are non-refundable unless they are faulty or damaged upon receipt.
5. Changes and Amendments: We reserve the right to amend these terms and conditions at any time without prior notice.

3. [OTOKI Mall SALE] Promotion

• Up to 30% off sitewide.

1. Promotion period: From 15/May/2025 to 29/May/2025. Please note that the promotion may end earlier without prior notice.
2. Stock Availability: The promotion is subject to product availability. Once stock is depleted, the promotion will be terminated without further notice.
3. Best Before Dates: Some products included in this promotion may have a short shelf life. Please check the Best Before date provided on the product’s detailed page, as it may vary by product. Refunds will NOT be issued for products purchased without checking this information.
4. Non-Refundable: Products purchased during the promotion are non-refundable unless they are faulty or damaged upon receipt.
5. Changes and Amendments: We reserve the right to amend these terms and conditions at any time without prior notice.